Tools

Tools require the matching scope, granted when you connected. Each maps to the same operations as the REST API.

Conversations

Tool	Description
`list_conversations`	List conversations, with filters (status, users, assignees, email domains) and cursor paging.
`get_conversation`	Full details of one conversation.
`create_conversation`	Start a conversation with a customer (`customer_email`, `initial_message`).
`update_conversation`	Set `status`, `is_spam`, or `pinned`.
`filter_conversations`	Available filter options (submitters, assignees, email domains).
`assign_conversation`	Assign a team member (`user_id`).
`unassign_conversation`	Remove the assignee.

Messages

Tool	Description
`list_messages`	List messages in a conversation (most recent first).
`create_message`	Reply in a conversation (`body_html`).
`update_message`	Edit a message (`message_id`, `body_html`).
`delete_message`	Delete a message.

Customers

Tool	Description
`list_customers`	List all contacts in the organization.
`get_customer`	Full details of one contact (`user_id`).
`create_customer`	Create a contact (`name`, `email`).
`update_customer`	Update a contact's `blocked` status.

Team members

Tool	Description
`list_team_members`	List team members.
`get_team_member`	Details of one member (`member_id`).
`invite_team_member`	Invite a member (`name`, `email`, `role`).
`update_team_member`	Change a member's `role` or `archived` status.
`remove_team_member`	Remove a member.

Organization

Tool	Description
`get_organization`	Organization details + the authenticated user.
`update_organization`	Update the `display_name`.
`get_organization_settings`	Read settings (locale, feature flags).
`update_organization_settings`	Update `allow_guest_submission`, `enable_ai_assistant`, `bot_configuration`, `locale`.

UI widgets

In clients that support MCP UI, several tools render interactive HTML cards (ui://widget/…): conversations list, conversation detail, customers list, customer detail, and team members.